Shipping Policy
For shipments totaling less than $25, there is a delivery charge of $10-$15 for UPS Ground. Our standard shipping option is UPS Ground WE ONLY SHIP to U.S., UK and Canada. All shipments out side the USA are subject to customs. Customers are responsible for paying that portion.
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Delivery Option |
Delivery Cost |
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UPS Ground |
$10-15 for orders under $25.
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1-2 business days |
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BUSINESS DAYS:
Monday - Friday, excluding federal holidays within the United States.
PROCESSING TIME
Orders received between Monday and Friday are processed within 1-2 business days.. Orders received on Saturday and Sunday are usually processed by Tuesday.
UPS DELIVERY MAP
UPS is ImaniHairCare.com's preferred carrier because it offers more detailed tracking information for your order. See the map below for the number of business days in transit for UPS ground packages shipped within the 50 states.
BUSINESS DAYS:
Monday - Friday, excluding federal holidays within the United States.
PROCESSING TIME
Orders received between Monday and Friday are processed within 1-2 business days.. Orders received on Saturday and Sunday are usually processed by Tuesday.
UPS DELIVERY MAP
UPS is KeraCare.com's preferred carrier because it offers more detailed tracking information for your order.
GENERAL DELIVERY TIMES
UPS Ground, 3 Day, 2nd Day Air, and Next Day Air Saver deliver Monday - Friday. Orders shipped within the Midwest often deliver sooner than the estimated maximum delivery time. P.O. Box Shipments cannot be made to P.O. boxes at this time. APO & FPO We do not ship to APO & FPO at this time.
COMMONLY ASKED QUESTIONS ABOUT SHIPPING AND DELIVERY
HOW TO CHECK YOUR ORDER STATUS
If you'd like to check the status of your order, please use the tracking # included in your shipping confirmation e-mail.
ABOUT A MISSED PACKAGE DELIVERY
UPS attempts to deliver a package 3 times, on 3 consecutive business days. After 3 delivery attempts UPS will send a postcard and hold the package for 7 business days. After that, they will return the package back to Imani Hair Care. You can request that we reship your package, but there may be an additional shipping fee. It is your responsibility to provide us with an accurate UPS deliverable address.
WHAT TO DO IF YOU HAVE NOT RECEIVED YOUR PACKAGE YET
If you did not receive your package within 2 weeks, please send an email or live-chat with with your order number, email address and any additional information needed to assist.
WHAT TO DO IF YOU IF YOU RECEIVE AN INCORRECT ITEM IN YOUR PACKAGE
You should e-mail or live-chat your claim within 5 days from the date you received your package. As long as the items are unopened and unused it would be our pleasure to assist you however we can.